App Builder installs won't run

I have a user who has installed the latest App Builder programs (all 3), the shortcuts appear on the desktop, but double-clicking doesn’t start the application. Am I correct in saying that the program should run even if none of the other JDK/SDK stuff is set up correctly? He says that all the other shortcuts on his desktop work fine. Any ideas what might be wrong?

Jeff,

Are they running Java 8?

Have a look at number 4 on this page for some options: https://github.com/SILAsiaPub/AppBuilder-workaround

Ian