App Builder installs won't run

I have a user who has installed the latest App Builder programs (all 3), the shortcuts appear on the desktop, but double-clicking doesn’t start the application. Am I correct in saying that the program should run even if none of the other JDK/SDK stuff is set up correctly? He says that all the other shortcuts on his desktop work fine. Any ideas what might be wrong?


Are they running Java 8?

Have a look at number 4 on this page for some options: