Error creating Keystore on Mac

Scripture App Builder
1

A user received the following error message when trying to create the Keystore.
“Sorry, there was an error creating the Keystore. Please try again.”
I was observing and it seemed all the entries were correct. Suggestions?
Mac Book Pro, Intel Core i5
Ventura 13.4.1

2

What version of SAB are you using? This sound like this issue that was fixed in 10.4.

  • Creating a keystore failed if you had not already installed the JDK (#1353)
3

Thanks, Chris. I think it was 10.4, but I’ll have to confirm with the user tomorrow. In light of the issue that was fixed in 10.4, the JDK was installed.

4

After reproducing the issue (trying it again), go to Tools > View Logs … and see if there are errors there. If so, paste them in a reply.

5

Thanks, Chris. We’ll do that.

6

The version is 10.4. No errors were recorded in the log after reproducing the issue.