Paratext sync problem

We’ve been having a recurring issue where Transcriber won’t sync with Paratext. Sometimes (but not always) we get the following error. All users seem to get the same error for a given set.

The error message says there’s text before the chapter marker. I assume this means Paratext; however, there is nothing before any chapter marker in the Paratext project.

We get the same error when trying to sync transcriptions of back translations to the Paratext back translation project.

We found that if the desktop version is used, this syncing can be done while offline to a local copy of Paratext and then using Paratext send/recv to send the content to the Paratext server.

The issue was introduced with the Paratext upgrade to version 9.2. The Paratext team has fixed the online sync.