Invalid Data Safety issue

We received another notice about an app not complying with the data safety standards. After updating the Play Store data safety policy by using the csv export in SAB Build menu (Build > Export Data Safety to CSV) we are still getting a window that requires more input as shown here. The app does include User Accounts (Email and password). The CSV export is a huge help. However, I wonder if there could be a few more tweaks so we don’t have to enter more data?

Checking the box for User name and password opens another dialog, that I’m not sure of the answer for.

For now this is optional, but come Dec. 2023 we’ll need to be able to answer these. However, unless I’m not understanding it, the way the question is worded does not allow us to answer it correctly. I know a user can delete their account, but, I presume that also deletes all their data, which does not fit the question as posed by the Play Store. Therefore, there is no way to answer this question correctly, right?

I could be wrong but I think that you could store user data in places that are not connected to a users account.

For example you could store their email addresses in a separate location to be used by your marketing department. And if they deleted their account it does not necessarily mean that their email address would get deleted.

So deleting their account would only delete that information that is directly linked to the account. You sometimes see this on old forums on the internet. A user deletes their account so their username, picture, etc. is removed. But the posts they created or replied to are not.

It appears Google would like you have a link where people can request account deletion and a statement about what you are actually doing to delete and what you will not be deleting and if so how long will you keep things.

This still an issue. While it is true, that we do allow a user to delete their account,…

we have no way to answer the play store requirement for a URL…

So, at the moment the only way around this is to disable the user account option and answer the Play Store issue with a “no” we don’t collect a User Name & Password.

I hope we can get some direction on this soon.

I think it is ok to say “no” to the question about “Do you provide …” This is an optional service, but they are definitely suggesting what they would like people to do. It could be a requirement in the future?